Take a second bite of the apple with Second Bite, the full circle solution designed to recover lost revenue due to shopping cart abandonment. Using automated email messages and phone calls from helpful customer service agents, Second Bite reaches out to shoppers who have abandoned their cart and encourages them to complete their purchases.

Second Bite combines state of the art technology with expert consultative services to offer you a full-circle solution to help you recover abandoned leads and orders.

Seamlessly Integrated Technology or Batch Uploads
Second Bite can be integrated directly into your shopping cart or lead form. In real-time, it will capture data as it is entered by visitors. When visitors abandon the process, Second Bite kicks into action with your follow-up campaign.

If you are already capturing and storing your incomplete order/lead information, you can batch upload the files to us manually or automatically through an FTP gateway.

Expertly Coordinated Follow-up Campaigns
Our marketing consultants will work with you and your marketing department to create a relevant, motivating follow-up campaign. The campaign planning will include items like email messages, phone scripts, product training and schedules.

Automated Email System
The Second Bite email system will automatically follow-up with visitors who abandon your cart or lead form. Each message will include a friendly greeting, an invitation to return to the site to complete the process – and a direct link back to the cart or form so that the user can easily finish their order.

Trained Phone Consultants
If we’re able to include phone follow-up in your campaign, we’ll train our product consultants on your offering. They’ll learn how to answer questions and assist customers in completing their purchase.

Tracking, Reporting and Analysis
We’ll track all of our activities and report back to you with helpful stats including number of abandoned orders or forms, number of recovered orders and leads and revenue recovered.

Since we’re tracking activity at your site, and talking directly to your customers, we’ll be able to offer advice on optimizing the effectiveness of your cart and forms.

Performance-Based Fees
Second Bite is available on a pay-for-performance basis. This means that you pay only when we’re able to recover your abandoned carts and leads.